Frequently Asked Questions

Due to our website freight schedule algorithms, from time to time the default freight charge may appear excessive. If this is the case and the freight charge appears greater than what you would be normally be subject to, please make contact with your sales representative to request a review.

Typically this would mean that an order has been placed prior to yours and the site has not been updated as yet. If you experience this, please make contact with your sales representative for further assistance.

Yes, however please be aware of increased freight cost and insurance that may need to be applied.

This is a case by case basis scenario, you need to contact your sales representative ASAP to see if any changes are possible.

This is most likely caused by selecting a PO Box address when the order is too large, or it could be a web-cookie related issue. You can clear your temporary internet files to make sure it isn't being caused by web-cookies. If you're still unable to process the order, please contact your account manager for assistance.

Please contact your account manager with your assigned email address and account code for assistance.

Please report it to your account manager so that it can be investigated and updated if necessary.